Delivery & Returns
As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then check our stock to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.
Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be processes. Due to COVID-19 please allow for so additional time due to disruptions to some services. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 4 working days, please reach out to us via email at email@example.com so that we can help.
You must notify us of any shortage or mis-delivery in any goods ordered immediately, or at the latest within five working days of such shortage or mis-delivery, thereafter you shall be liable for any such shortage or mis-delivery. Where we have arranged delivery on your behalf with a third party delivery service provider, any claims for loss or damage in transit should be made directly to the delivery service provider. You should retain all packaging in the event of a claim or return within the terms of these terms and conditions.By Brand
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to firstname.lastname@example.org so that we can open an insurance claim on your behalf.
Cancellations & Refunds
Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
If the goods we deliver are not what you ordered or are damaged or defective, we shall have no liability to you unless you notify of the problem within 5 working days of the delivery of the Goods in question.